Contact Us

If you need help with your account, have a question about the site, or want to follow up on a payment or verification request, the This is Vegas Casino support team is here to assist. This page outlines the main ways to get in touch, so you can choose the option that fits your situation best.

Quick, Reliable Ways to Get in Touch

Support options may vary depending on what you need help with and which channels are available at the time. For most requests, you can contact the team by email, use live chat when it’s available, or send a message through an on-site contact form if you prefer not to open your email app.

For casino-related details like promotions or account info, you can also find helpful background information on the site’s main page.

Email Support for Clear, Written Help

Email is a strong choice when you want to explain an issue in detail or keep a written record of the conversation. It’s especially useful for account questions, document and verification follow-ups, payment inquiries, or anything that may require screenshots or attachments.

You can reach support at: support@thisisvegas.com

Live Chat When You Want Real-Time Assistance

Live chat can be the easiest way to handle quick questions while you’re on the site. It’s a convenient option for basic troubleshooting, navigation help, or clarification on general account and cashier topics when the chat channel is available.

If you don’t see chat right away, try checking the Help or Support area on the website, as chat access is typically provided directly through the site.

Contact Form for Simple, Direct Messages

If you’d rather send a message without using your email client, an online contact form may be available on the website. This option is helpful for general inquiries or when you want to send a quick note to the support team and let them respond back to you.

Calling Support by Phone

If you prefer speaking with someone, phone support is available at: International: (+1) 718 732 0154

Details That Help Us Assist You Faster

To help the support team locate your account and understand the issue, be ready to share a few basics such as your name, your registered email address, your username (if applicable), and a short description of what’s happening. If your question involves a transaction, adding the date, amount, and payment method can help narrow things down.

We’re Here Whenever You Need a Hand

Whether it’s a quick question, an account concern, or a follow-up on a request, you’re welcome to reach out using the contact option that’s most comfortable for you. The team will work with the details you provide to point you in the right direction and help you get back on track.